Refund Policy

Returns

Because our products are made to order, all sales are final. We do not accept returns or exchanges for:

• Buyer's remorse
• Incorrect size selection
• Color preference changes
• Change-of-mind purchases
• Accidental orders

If your order arrives damaged, defective, or incorrect, please contact us at support@blackruneworks.com within 7 days of delivery and we will work with our print partners to provide a replacement or other appropriate resolution.

Return Authorization

To request assistance, please contact us at support@blackruneworks.com.

Please do not send items back without first contacting us. Because many of our products are made to order and fulfilled by our print partners, return instructions and return addresses may vary depending on the product and the reason for the return.

Returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

To report a damaged, defective, or incorrect item, please email us at support@blackruneworks.com within 7 days of delivery and include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item
• Photos of the packaging and shipping label

We will review your claim and work with our print partners to provide a replacement or refund when applicable.

Please retain all original packaging until your claim has been resolved.

Non-Returnable Items

All made-to-order and personalized products sold by Black Rune Works are considered custom products and are non-returnable except in cases of damage, defects, or fulfillment errors.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Because our products are made to order, we do not offer direct exchanges. If you receive a damaged, defective, or incorrect item, please contact us at support@blackruneworks.com within 7 days of delivery, and we will work with our print partners to provide a replacement or other appropriate resolution.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, except for custom-made or personalized products that are exempt under applicable law.

To be eligible for a return under applicable EU law, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

If a refund is approved, it will be issued to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If you have any questions regarding refunds or your order, please contact us at support@blackruneworks.com.